Mejoramiento de la calidad en la atención del servicio de Laboratorio Clínico de la Fundación Fraterna de Acción Social del Sur, Distrito Metropolitano de Quito año 2014

Abstract

The Fraterna Social Action of the South Foundation is a non-governmental organization that serves people with limited economic resources, with the objective of restoring well-being to the patient through a quality care, for which it has several medical specialties and the main service that Is the Clinical Laboratory. The services rendered in the Clinical Laboratory area show a deficit of attention to their patients which has caused dissatisfaction in the users, reason why, there are constant complaints before the direction of the institution and the work environment has remained unstable due to the Lack of clear procedures.