Propuesta de mejora de calidad del servicio para “Mi Quinta Restaurante” de la parroquia de Calderón, Cantón Quito

Abstract

The purpose of the present study is to measure the perceived quality of the service offered by Mi Quinta Restaurante as a key factor for the continuous improvement of the quality of service offered by the restaurant, in addition to helping to achieve the stated purpose as specific objectives: To carry out an analysis of the current situation of "Mi Quinta Restaurante" in Calderón del Cantón Quito parish, to determine the level of satisfaction that the clients have over the quality of the service provided by the establishment, to design a proposal to improve the quality of the service To the clients of "Mi Quinta Restaurante". The type of research carried out was descriptive, transversal and field studies, having as primary sources of information the people involved such as: the business manager, staff and clients of the restaurant; To which a pre-designed instrument was applied to evaluate the establishment in terms of quality management. Secondary sources that were used in the study of the project were: Internet, libraries, books, magazines, guilds, newspapers and audiovisual aids.