Propuesta de mejora de calidad del servicio para Mi Quinta Restaurante de la parroquia de Calderón, Cantón Quito

Abstract

Abstract: The objective of this study is to measure the perceived quality of the service offered by "Mi Quinta Restaurante" as a key factor for the continuous improvement of the quality of the service provided by the restaurant, in addition to helping to achieve the stated purpose as specific objectives: Analysis of the current situation of "Mi Quinta Restaurante" in the Calderón parish of Quito city, determine the level of satisfaction that the clients have over the quality of the service provided by the establishment, design a proposal to improve the quality of service to the Clients of "Mi Quinta Restaurante". The type of research that was carried out was descriptive, transversal and field studies, having as primary sources of information the people involved such as the business manager, staff and clients of the restaurant; To which a pre-designed instrument was applied to evaluate the establishment in terms of quality management. Secondary sources that were used in the study of the project were: Internet, libraries, books, magazines, guilds, newspapers and audiovisual aids.