La ley orgánica de defensa del consumidor y su incidencia en la posición del consumidor frente a los proveedores en la defensa de sus derechos consagrados en los artículos 52 al 55 de la Constitución

Abstract

The consumer constitutional rights are very important in a consumer society. Our Constitution protects these rights according with internationals rules. Even though, the law that regulates the application of these rights which is the Organic Law on Consumer Protection, has not suffered any important change since its expedition on 2000 that effectively allows the application of these rights. Moreover, there have also been substantial changes on Civil and Criminal Law, which are closely-related fields to this subject. These rights guarantees acknowledge by their recipients in order to demand it. In the other hand, constitutional rights recognize that consumers are positioned at a disadvantaged situation against providers and they try to match up this situation by creating expedited procedures. However, the procedures contained in the Law don’t help consumers in their defenseless position. The facts presented above show that it is necessary to suggest an actualization of the correspondent law in order to acknowledge the rights of the consumers and in some way try to equate their position against major suppliers