Atención de pacientes de la red pública integral de salud (RPIS) en la clínica Colonial de la ciudad de Quito

Abstract

Abstract: The Colonial Clinic, located in the Metropolitan District of Quito (Historic Center), Pichincha Province, in Ecuador; It is classified as a second level care institution. Provides permanent medical care in the areas of Emergency and Hospitalization focused on the adult population. In the outpatient area, it provides care in Internal Medicine, Gastroenterology, Nephrology, General Surgery, Traumatology, Neurosurgery, Plastic Surgery and Psychology. The Colonial Clinic has been working with the complementary health network since 2016, with hospitals belonging to both the MSP, IESS and ISSPOL, so the demand for patients from these health houses is high. This project has the purpose of establishing a guide for the reception of patients from the complementary health network, which will help the Colonial clinic to provide better care to the community according to its resolution capabilities. To this end, a survey was used to assess perceptions of service quality and user satisfaction.