Identificación de herramientas para compartir conocimientos en las organizaciones a partir del Modelo SECI en el Banco del Pacífico S.A. del año 2021

Abstract

Abstract: People create knowledge based on experiences and its correct management provides a competitive advantage for the organization, since putting into practice the acquired skills optimize performance, productivity and consequently increase the organization's capabilities. However, various organizations manage knowledge empirically, without taking into account a specific model that allows making the most of human capital and exploiting all the knowledge they have in their organization. In this way, the present work was developed with the objective of identifying the tools to share knowledge in organizations based on the SECI model. It has been specifically applied in the Administration area of Banco del Pacífico S.A., where knowledge management was evaluated asa competitive advantage for the organization, taking into account the tools used to share knowledge.A descriptive scope methodology was used and the survey and interview were used as tools. The results obtained show that the knowledge management process is satisfactory, except for aspects that require attention and optimization.