Diagnóstico y propuesta de mejora en la gestión de la calidad con base a los principios de gestión de la calidad de acuerdo a la norma ISO 9000 en Panadería Embajador para el año 2021-2022

Abstract

Abstract: The objectiveof this research work is to make a diagnosis and a proposal for improvement in the quality management of Embajador Bakery based on the principles of quality management according to the ISO 9000 Standard. For the development of the research the type of methodology used is a case study with the application of a diagnostic instrument developed based on the principles of quality management of ISO 9000 and the requirements of ISO 9001 -2015. The diagnosis made allows to know the reality of the Organization; itwas evidenced that the Bakery has managed to remain in the market supported by the experience of the owner who is the one who gives the guidelines in an empirical way. The Ishikawa diagram was used to find the root cause and other causes derived from it, which are negatively influencing the development of the organization. Finally, the improvement proposal for the quality management in the organization was elaborated concomitant with the quality management principles of the ISO 9000 Standard.