Identificación de herramientas para compartir conocimientos a partir del modelo SECI de Nonaka y Takeuchi, aplicación en la empresa Catering las Peñas periodo 2021 2022

Abstract

Abstract: The great differential of companies is knowledge and the capacity to generate innovation in their products and services. Considering this premise, it is essential that companies can generate actions to improve the management of the knowledge they possess. Throughout the years and, supported in some way by the development of communication and information technologies, different models and processes have been created to deal with and enhance knowledge in organizations. The objective of this research is to identify the tools for knowledge sharing based on Nonaka and Takeuchi's SECI model in the company Catering las Peñas in the period 2021-2022. For this purpose, the methodology applied was descriptive with a qualitative approach and the techniques used were a survey using a Likert scale and an interview with questions related to knowledge management. The results obtained showed that the company, although small, had a set of actions that supported knowledge management, although not systematized.