Calidad de atención del personal de salud al paciente neonato, según la percepción de los representantes y diseño de un plan de mejora en el Hospital Isidro Ayora. Loja 2022.

Abstract

Abstract: The assessment of quality in critical areas is important for patient satisfaction and the generation of changes. The objective of the present study was to determine the quality of care of the health personnel to the neonatal patient, according to the perception of the representatives and to design a continuous improvement plan. The study methodology was quantitative, descriptive and cross-sectional. The population consisted of 73 representatives of hospitalized newborns, a survey-type instrument composed of 32 items, modified Likert-type scale, was applied, the perception of the representatives in relation to the care provided was assessed considering the dimensions structure, process andresults. . It was concluded that the perception of quality was excellent, some weak points were found in each dimension, in the structure, the equipment of the unit, the one that presented the lowest evaluation, in the process and result, the communication was the one that failed the most, which was rated as very good and good. The results of the investigation were presented and an improvement plan was drawn up.