Relación entre satisfacción con la comunicación y compromiso organizacional en la empresa ASOPROMIN S.A. en el contexto de la pandemia COVID-19, años 2021-2022.

Abstract

Abstract: The objective of the present research is to determine whether there is a relationship between satisfaction with communication and organizational commitment within a mining company in the province of El Oro. For this purpose, three research instruments were used: the CSQ (Communication Satisfaction Questionnaire), OCQ (Organizational Commitment Questionnaire) and the CIT (Critical Incident Technique). The general results of the instruments evidenced a high level of satisfaction with respect to communication and commitment, in addition, it was discovered through an analysis of correlations that the dimensions of satisfaction with communication that have a significant correlation with commitment are organizational integration, company information and quality of the means of communication; while dimensions such as communication with superiors, communication climate, personal feedback, quality of the means of communication and horizontal or informal communication, have a significant relationship with job satisfaction. In this context, an improvement plan aimed at increasing employee commitment is proposed.