Diseño de un modelo de aprendizaje organizacional para el Gobierno Autónomo Descentralizado del Cantón Chinchipe, en el año 2022.

Abstract

Abstract: The objective of this research was to design an Organizational Learning (AO) model for the GAD Chinchipe. In order to identify the needs of the organization, a study with a mixed approach was proposed, in which forty public servants and four departmental directors participated. These two samples were evaluated usinga survey and an interview, respectively. The results of the survey showed that the institution has problems such as: lack of learning habits, centralized leadership, and lack of material resources to manage knowledge. The interviews, on the other hand, reflected a lack of knowledge of OA benefits on public entities. Based on the needs found, an OA model was proposed, which consists of five dimensions: knowledge, training, communication, technology and spaces. The limitations of the model were related to the lack of a financial budget and the difficulties of long-term projection due to political changes.. As a conclusion, it was deduced that the AO generates significant value for public administration, thus improving relations between collaborators and citizen attention.