Evaluación de la calidad de la atención al usuario en el servicio de laboratorio clínico del centro de salud tipo B cantón El Empalme

Abstract

Abstract: At present, the quality of care in public institutions has not gained the importance it should, recent studies show that they affect medical diagnosis by 70%; Aware of its importance within the process of patient care, a study was conducted to evaluate the quality of care based on the perception of user satisfaction of the clinical laboratory service of the type B health center "canton El Empalme", for this purpose a quantitative, descriptive and cross-sectional study was conducted, the study population were the users of the laboratory area during the months of May to June; for the collection of information, the SERVQUAL questionnaire was used. According to the users' perception, the dimensions in which the greatest dissatisfaction is evidenced are the response capacity and the accessibility dimension.