Calidad de la atención y satisfacción del usuario en el Centro De Salud Tipo A Quisapincha del Cantón Ambato

Abstract

Abstract: Meeting patient needs and creating standards of care are imperative to achieving high-quality services. This makes the patient the raison d'être of health services. The objective of the present investigation was to determine the relationship between the quality of care and the satisfaction of the user of the Quisapincha Type A Health Center in the period from April to June 2022 in order to have information regarding the patient's care needs. The applied research methodology was a quantitative approach with a type of analytical, cross-sectional and correlational study, the study population was 145 patients, family members and companions from April to June, a questionnaire was applied to measure the quality of care and a user satisfaction survey respectively validated. As main results, poor results were obtained in dimensions such as autonomy in 90% of those evaluated, confidentiality in 94%, treatment in 98%, communication in 97%, prompt attention in 48%, condition of basic facilities in 97%, on the other hand, the ability to choose pertaining to the quality of care presented regular parameters in 46% of those evaluated. Mediumlevels of satisfaction(survey of satisfaction with the user s health care)were found in aspects such as care and service conditions, agood level inhealth education anda high level inloyalty . It is concluded that there was a significativerelationship of 0.003 between the level of loyalty as a dimension of the user satisfaction variable and the ability to choose as a dimension of thequality of care variable.