Diseño de un modelo de Gestión de la Calidad basado en las normas ISO 9001: 2015 en la empresa Koherbur de la ciudad de Catamayo, durante el año 2021 -2022

Abstract

Abstract: The purpose of this degree work is to know the current situation of the Koherbur company and design a quality management model based on ISO 9001:2015 standards, where it will be focused on internal processes, product quality and customer satisfaction. The research model that was carried out is descriptive because it allows to establish an objective, rigorous and structured approach and framework for the diagnosis of the organization, as well as to determine the lines of continuous improvement towards which the organization's efforts should be oriented. For the collection of information, techniques such as: surveys, interviews and prehearing are used to verify the conformity in which the guidelines of the ISO 9001: 2015 standard are immersed. The main results obtained are: the existing shortcomings in terms of the management of internal processes, the risks and opportunities proposed in accordance with the requirements of the ISO 9001: 2015 standard were also addressed, that is why it was decided to design a quality management model for the Koherbur company, in order to correct and direct the company to continuous improvement and good control of quality management. Keywords: Koherbur, quality management, ISO 9001:2015.