Indicadores de gestión: índice de capacidad operativa, norma iso 18091 y su relación interdisciplinar con el plan de desarrollo y ordenamiento territorial del gad municipal de Loja 2021-2023

Abstract

Abstract:The measurement of management indicators is one of the best tools to evaluate the progress, performance, and improvement of a process. For this work, it is necessary to standardize and align different local and national management indicators and their relationship with international indicators and parameters, taking into consideration the territorial dynamics of the Autonomous Decentralised Municipal Government of Loja and it is current Development and Land Use Plan. Within this research work, we will work with the international standard ISO 18091:2019 that relates to quality management in local governments, the Operational Capacity Index composed of national indicators, and finally, complement the interdisciplinary relationship with the National Development Plan and the Sustainable Development Goals. Having related and aligned all these management indicators with the Development and Land Management Plan of Loja City, the proposal seeks to link local indicators by framing them with international ones to systematize and unify milestones to propose policies and actions for the management of the GAD.