Diseño de un Modelo de Gestión con un enfoque basado en procesos acorde a la norma ISO 9001:2015, para la Institución Educativa IRFEYAL - José María Vélaz de la ciudad de Milán año 2023

Abstract

Abstract:The present investigation had as a general objective, to design a management model by processes according to the ISO 9001: 2015 standard for the Irfeyal educational institution in the city from Milan; The theoretical information of the model was based on the specific objectives process management; Later, the diagnosis was made to the educational institution The results showed that in terms of the focus on processes, only 30% complied, the leadership complies with 80% and improves 50%, which causes the repetition of activities, the non clear definition of functions and lack of communication; then they were displayed key aspects of the model such as: strategic and operational processes, support, the map of processes with their respective characterizations of processes and flowchart for demonstrate the interactions of the processes; In addition, the risk matrix was prepared to detect and determine the level of risk; Finally, the implementation plan of the management model with their respective costs with the purpose that when implementing the model management the institution achieves effective results and continuous improvement.