Diagnóstico del ambiente laboral en el área Datacard del Banco Diners Club del Ecuador

Abstract

Abstract: The work environment has a lot to do with the sensations and emotions they experience. collaborators in their workplace. They largely involve the physical, emotional and mental of the human being. Its development has a significant effect on the behavior of its workers, in their work performance and in their performance. The purpose of this diagnosis is to detect the work environment that exists in the area of Operations Datacard. For this, direct observation techniques, surveys and interviews that allowed extensive information to be collected to define the type of environment that prevails in the area. The people who were part of this sample are 21 collaborators and the results that obtained have allowed us to present a differentiated proposal that contributes to reducing stress and anxiety levels and ensure that people perform better in their tasks and improve their performance.