Diseño de un Modelo de Gestión con un enfoque basado en procesos acorde a la norma ISO 9000: 2015, para la empresa Lekabel®, de la ciudad de Quito, año 2023

Abstract

Abstract: This work degree deals with the Design of a Management Model focusing on the processes based in accordance with the norm ISO 9000: 2015, for the Lekabel® company, from the city of Quito, in the year 2023, which began with the respective theoretical framework that supports the possibility of carrying out mentioned design, to later on proceed with the research's methodology with the FODA and PESTEL analysis to know the current situation of the company and finalising with the characterization of processes according to the turn of Lekabel® business. The contribution of this work is primarily to demonstrate that it is possible to develop a business model based on procedures for a new company, and in this way for the mentioned company to begin its functioning with a solid base defined in accordance to its needs, and for this to contribute to the continuous improvement going forward; with this as a precedent, it can be set in the country and encourage entrepreneurs to take into consideration similar designs to implement from the start of their business, being this an advantage over the competition.