Chatbot para brindar información y toma de pedidos en el emprendimiento Kinti

Abstract

Abstract: Nowadays, with the rapid development of artificial intelligence, chatbots, have become a business tool that provides answers to questions frequently, provides a fast and personalized customer service experience. In this project, a Chatbot system was developed for customer service. to the customer and taking orders, for the venture called Kinti. Which provides precise answers to questions regarding the products offered, as well as Performs order taking and complete sales management. This was developed on the platform from Google Dialogflow. Likewise, an external webhook coded in PHP was created, facilitating the incorporation of rich responses. Worked under the Xamp environment, For the creation of the database, and to launch the chatbot to the Internet, a tunnel was created using the Ngrok tool. In conclusion, the use of chatbots is crucial for companies, because they allow improve customer service satisfaction, optimize operations efficiency, increase brand loyalty and reduce costs.