Análisis de la contribución del desaprendizaje organizacional, gestión de calidad y desempeño en las empresas de la ciudad de Santo Domingo 2023

Abstract

Abstract: The different organizations that exist today face the challenge of constant changes in both administrative and production processes due to to the technological advances that have an impact on their development, the incidence occurs in the quality of its processes and in organizational development, so the Organizational unlearning comes to have a great influence on the performance of the organization. organization. The method used to develop this research work was the descriptive exploratory, because it is an analysis that is done only once and in a defined period. The research work showed that SMEs settled in the city of Santo Domingo, capital of the province of Santo Domingo de the Tsáchilas whose line of business is the marketing of products and services have a great opportunity for improvement in the process of unlearning, learning and relearning, which can lead them to increase their profits if They have the support of senior management and if they consider the suggestions given by collaborators and clients.