Propuesta de un plan de acción para mejorar el clima organizacional del centro de salud B Pasaje, ubicado en el cantón Pasaje, provincia de El Oro

Abstract

Abstract: In the health sector there is a prevalence of maintaining a poor work environment due to the lack of knowledge, application and execution of policy, values and organizational principles. Thus, the objective of this study is to Improve the work environment of the B Pasaje Health Center based on the diagnosis of the organization's human talent management system. The B Pasaje Health Center is part of the Ecuadorian Institute of Social Security (IESS), it has a poor work environment that generates inadequate management of internal communication, which implies the growing concern of the Human Talent and Medical Management personnel, becoming a problem that needs to be corrected as soon as possible, due to the function and service it provides to citizens, since it depends on the direct work of its collaborators with users or policyholders. With this study, it was possible to identify findings in the field of the work environment and its consequences at the level of internal communication and officials of the medical institution, which is why Management 3.0 methods and techniques are implemented.