Diseño de un modelo de gestión por procesos en la empresa Fluidmaq Representaciones S.A. de la ciudad de Quito durante el año 2023

Abstract

Abstract: The company Fluidmaq Representaciones S.A. faces operational challenges due to lack of a process management system, which has resulted in delays, waste and reprocessing. The objective of the curricular integration work is to design a management model by processes. A mixed methodology was applied, using qualitative approaches and quantitative methods to collect and analyze data, revealing the need to implement a process management system according to survey responses. After interviews and analysis, it was determined that the company does not comply with standardized processes, which makes it difficult to implement corrective actions. The proposed model is divided into four stages: strategic planning, awareness through training, preparation of a updated process map and verification and adjustments of the implementation plan. HE identified three types of processes: strategic, operational and support, and a matrix was used of prioritization. The mapping is carried out through flowcharts and process sheets, establishing indicators for monitoring and control. It is recommended to apply the model to establish clear objectives, reduce delays and waste, improve quality and work performance, carry out in-depth analysis, training and continuous evaluations, and seek improvement keep going.