Análisis de la contribución del desaprendizaje organizacional, gestión de la calidad y desempeño de las empresas de los sectores N y J de la ciudad de Cuenca, 2023

Abstract

Abstract: The objective of this research is to analyze and describe the current situation of organizational unlearning, quality management and performance of companies sectors N and J of the city of Cuenca. The methodology applied for the process investigative was the exploratory, where a visit was made to 35 companies for the application of a survey of their senior managers, thus obtaining the sample necessary for subsequent analysis. The results obtained from the collection of information once analyzed have shown the high influence that unlearning has on management, performance and the quality offer of the services of the companies involved. Finally, the study in all its stages has allowed us to identify the points that need to be improved: the reaction that companies show to change, the determining factors to remain in the market and the changes that are prepared to be carried out within their continuous improvement processes.