Prototipo de plataforma web para gestión, control y seguimiento de soporte técnico para atención al cliente

Abstract

Abstract: The degree work is carried out in the company Capacity-Soft which provides ERP software and therefore must manage technical support for its clients. However, this support is managed manually in an Excel file, causing poor control of the records of support, poor time management and delays in customer service. To provide a solution, proposes the development of a prototype web application for support management and control through virtual tickets known as HelpDesk. For development, the SCRUM methodology that, through the respective obtaining of requirements, divides the development in two parts, the BackEnd where an API will be created to manage requests support and attention and a FrontEnd that is the web application as such with its respective interfaces and modules for users. Performing functional tests, accessibility and performance results in an application that automates everything the manual process carried out by the company, efficiently controlling the management of the entire medium.