Propuesta de un modelo de gestión por procesos para el Departamento de Acondicionamiento y Evaluación Física de la Dirección Nacional de Educación de la Policía Nacional del Ecuador, de la ciudad de Quito, durante el año 2023

Abstract

Abstract: The investigation focuses on the Department of Physical Conditioning and Evaluation of the National Police of Ecuador, where the lack of documentation for the development of processes in the Departments already mentioned, generating inefficiencies and lost of control. A strategic direction is proposed based on management by processes to improve efficiency and meet organizational objectives within the Department. The methodology applied is quantitative, using matrices to collect data with the objective of measuring and validating the proposal. The results highlight the urgency of implementing a continuous control system for the operational processes, which would allow timely improvement actions to be taken. The creation of An operational process manual is presented as a key tool to optimize operations. activities in the institution, serving as a starting point for the design and standardization of management and support processes. The implementation of these measures not only seeks to improve internal efficiency, but also meet the expectations of internal and external customers, thus contributing to the achievement of the organizational objectives and efficiency of the police institution.