Estrategias de Gestión de Seguridad en el Transporte de Pasajeros: Estudio de Caso en la Ruta Puyo Macas, Cooperativa Centinela del Oriente

Abstract

Abstract: This study focuses on improving safety in passenger transport on the route Puyo-Macas, addressing problems such as lack of security, punctuality and reckless behavior of drivers. Through a mixed methodology that combines quantitative and qualitative approaches, surveys and documentary analysis were carried out to collect information on the supply and demand of transport, the conditions of security and user perceptions. The sample included both service users as well as drivers and members of the cooperative, which allowed us to obtain a comprehensive vision of the problem. The study results reveal significant concerns about to the punctuality and safety of the bus service. To address these challenges, propose improvements in the comfort and safety of vehicles, as well as in compliance of schedules and adequate training of driving staff. Despite the problems identified, the survey participants express a moderately positive regarding the security of the service and are willing to recommend it.