Propuesta de un modelo de gestión por procesos para Línea nueva mobiliario LINUMOBI Cía. Ltda. de la ciudad de Ibarra en 2023

Abstract

Abstract: The objective of the work corresponds to proposing the process management model for the new LINUMOBI Cía furniture line. Ltda. in the city of Ibarra in 2023. The study was based on a descriptive approach and combined qualitative and quantitative techniques, such as interviews and surveys, to understand the current processes of LINUMOBI Cía. Ltda. Specific questionnaires were designed and validated, and all company personnel were selected as a sample due to their small size and in-depth knowledge of the processes. The collected data was processed and compared to facilitate informed decision making on process optimization. The results suggest a general perception of employees towards the need for process improvements, although there is division regarding the effectiveness of certain practices and tools, highlighting the importance of continuing to work on optimizing processes and communication between areas to meet market and customer expectations. Finally, the proposal is presented that focuses on the adoption of Total Productive Maintenance (TPM) to promote a culture of continuous improvement, and the 5S methodology to organize and clean the work environment, thus improving efficiency, safety and security. quality.