Sistema inteligente para la gestión de citas médicas y recordatorios automatizados para una empresa odontológica

Abstract

Abstract: The main objective of the project is to improve the management of medical appointments and patient experience in a dental company using advanced technologies and automation. The system was developed in PHP using MVC architecture and SCRUM methodology, integrating artificial intelligence features provided by OpenAI to optimize the functionality and interaction with the chatbot. The main features of the system contain secure registration and authentication of users (patients and doctors), automatic management of medical appointments (bookings, changes, cancellations) and automatic reminders and notifications to patients about upcoming appointments. The system was designed to support the future growth of patients and doctors, which ensures optimal performance and the ability to serve 100 users at the same time, with a score of 80.2 points in terms of SUS results. By highlighting operational effectiveness, improved patient experience, compliance with data privacy and security standards, and scalability, the system represents a breakthrough in terms of digitizing dental business processes and improving patient engagement and satisfaction.