Chatbot con Botpress integrado en Telegram para responder inquietudes al estudiante de la carrera de Sistemas Informáticos.

Abstract

Abstract:Chatbots are currently being widely used to help users. One of the best and most well-known chatbots is Chatgpt, which is a very useful tool for users in terms of queries, because it helps with a shorter and more direct synthesis of information, since it searches the entire knowledge base stored in it. Based on this premise, the need arose to implement a chatbot for the Computer Systems degree at the Universidad Técnica Particular de Loja, so that it can answer questions. For the development of the Chatbot focused on the Computer Systems career, a study was carried out on the most frequently asked questions that students have in order to put a main menu in the Chatbot, which allows it to search for what is focused on the menu through natural language processing and give an understandable response to the student. In turn, an option called others was put in place, which allows the student to ask questions freely, and in case the bot does not understand the question, it sends alerts to the secretary of the career in order to provide timely attention to the student.