Sistematización de la gestión de órdenes de mantenimiento de hardware para la empresa Home Computer mediante tecnologías web

Abstract

Abstract: This thesis project involved the development of a web application aimed at systematizing the management of hardware maintenance orders at Home Computer. This company, with a strong track record in the technology market of Latacunga, specializes in selling computer equipment and providing technical services. Daily, it handles a considerable volume of maintenance orders; however, the process was conducted manually, leading to issues such as incorrect diagnoses, overwork for technical staff, inefficiencies, service delays, and reduced customer satisfaction. To address these challenges, a study was conducted on web technologies, database management, and cloud architectures. A prototype developed with the Django framework was implemented, MySQL was used as a database manager and Python was used as a programming language, in this project an agile methodology such as SCRUM was applied that facilitated rapid iterations. The study population included technicians and administrative staff, with the aim of optimizing maintenance management. To obtain an overview of the tasks and processes handled by HomeComputer, BPM graphics were modeled, and the application was validated through test cases. With this automation, the organization of technical work and delivery times were improved and the overload of work for technical personnel was eliminated.