Satisfacción del usuariopaciente y la calidad de la atención en el Puesto de Salud de Timbara, en la cuidad de Zamora durante el periodo marzo-mayo 2024

Abstract

Abstract:Title: External user satisfaction and quality of care at the health post from Timbara, in the city of Zamora during the period March-May 2024. Introduction: Patient satisfaction should be a non-negotiable goal for any person responsible for health services and a reference for the quality of their interventions. The most commonly used method to evaluate it is the survey, which allows identifying areas that need improvement. Objectives: Analyze the satisfaction of the external user and its relationship and the quality of the attention at the Timbara Health Post, in the city of Zamora, in the period March-July 2024 to propose strategies to improve user satisfaction. Methods: A descriptive study was established, with a sample of 318 participants in who used the SERVQUAL Model questionnaire. Expected results: A difference in results was obtained for each variable, that is that is, obtaining data that reflects a higher percentage in neutral, unsatisfactory and satisfactory, This shows us criteria about the level of satisfaction and quality.