Propuesta de un plan de acción para fortalecer la cultura organizacional de las oficinas de la Mancomunidad Mundo Verde enmarcado en el Management 3.0

Abstract

Abstract: Human talent management is very important in companies, which is reflected in the functions and effectiveness of the management of activities designated in the roles that each employee plays to offer a service or contribute to the institution. The objective of this research is to propose an action plan to strengthen the organizational culture of the offices of the Mancomunidad Mundo Verde, framed in Management 3.0, where a qualitative approach with a descriptive observational approach was used as a methodology with survey and interview instruments applied to the 10 employees of the institution and the General Manager respectively. In addition, a quality measurement form for service and attention was applied to 358 users. The results obtained will be in accordance with the diagnosis of the organizational culture, processes and structure of the institution to design an action plan to strengthen the organizational culture of the Mancomunidad Mundo Verde. The functions must be clearly established and a good work environment must be developed to meet the institutional objectives, in addition to applying strategies and an improvement plan to obtain better performance and results for each area, mainly in the provision of service to the community and the management of its organizational structure.