Propuesta para la gestión del burnout en agencia Cuxibamba del Banco Pichincha, 2024

Abstract

Abstract: This research focuses on the phenomenon of burnout at the Cuxibamba Agency in the city of Loja of Banco Pichincha, determining its impact on mental and physical health, job performance, individual motivation, attitudes and behavior of employees. The study uses a methodology that includes a review of specialized literature, surveys and interviews to assess the level of burnout, identify its causes and consequences, and propose solutions. Based on these findings, a comprehensive burnout management plan is suggested that includes wellness and job satisfaction programs, stress management training, proposals for adjustments to internal labor policies, and the creation of a supportive environment. It is expected that the implementation of this proposal will increase the efficiency and quality of the Cuxibamba Agency's service and thus achieve a higher rate of user satisfaction. This initiative is aligned with the growing importance of mental health in the workplace and seeks to mitigate the negative effects of burnout on agency staff and throughout the organization.