Mejoramiento de la calidad de atención de enfermería en el área Medicina Interna del Hospital del IESS de Santo Domingo de los Tsáchilas. 2013

Abstract

In Santo Domingo of the Tshachilas-Ecuador, a qualified project of action developed "Qualit improvement of attention of infirmary in service of internal medicine of the Hospital IESS", his aim: to improve the quality of attention to the user. The offer initiated with execution of situational - participative diagnosis grupal, analyzing the reality that concerns members and it was established as central problem, bad quality of attention of infirmary. On having analyzed the reasons, it was established as factors: nonexistence of procedure and protocols of attention of infirmary; out of date personnel, and, nonexistence of plan of supervision. The offer had logical approach; his end to help to raise the degree of satisfaction of the user and family; his intention, to improve the attention of infirmary; and the results directed to the design and application of procedure and protocols of attention; update of the personnel; and, I design and implementation of plan of supervision. The aims reached thanks to the collaboration and responsibility of the equipment of health and specially for the management realized before the authorities of the institution, same that empoderaron of the same one and they gave all his support necessary for his development.