Diagnóstico, análisis y propuesta de mejora al proceso de evaluación del desempeño 360º al personal administrativo y de servicio de la Universidad Técnica Particular de Loja, año 2016

Abstract

Abstract: The present investigation is about Diagnosis, Analysis and Proposal of improvement to the process of Evaluation of the 360° performance to the Administrative and Service Personnel of the UTPL, year 2016, through the application of a model by competencies through the Human Resources and Development Division Personnel to identify the gaps in knowledge and behavior of the staff being evaluated and the strengthening of the institutional and specific competencies of the administrative and service personnel of the Universidad Técnica Particular de Loja. This implementation process is carried out following the following stages: Definition of vision, mission and values; definition of cardinal and specific competences; elaboration of dictionaries of competences, behaviors and questions; and, assigning grades or levels to competencies. The contribution made was to improve the process of performance evaluation for administrative and service personnel, through the performance evaluation by competencies, for the effect is presented the proposal with the phases for its implementation and a simulation performed for three profiles of charges.