Diseño de un Modelo de Gestión de Procesos para el mejoramiento del servicio y productividad de la empresa Carrocerías y Furgones Vicarrozar Cía. Ltda. con sede en la ciudad de Cuenca, período 2017

Abstract

The present study was oriented in designing a model of process management for the continuous improvement of the service and productivity of the company "Carrocerías y Vans VICARROZAR Cía. Ltda.” To diagnose the areas of the company and to identify the needs of the clients, to propose a management model and to establish a Tracking Plan for the application of the Process Management System. The SGP seeks to improve production processes and customer satisfaction both internal and external and meet the quality objectives set out, basically knowing the requirements of customers and establish the most suitable and efficient way for continuous improvement. Finally, after the implementation of the Process Management System is expected to allow the company to position it better in the market.