Modelo de gestión de tecnologías de información aplicado a la Universidad de Cuenca. Caso de estudio: Dirección de Tecnologías de la Información y Comunicación

Abstract

The present document defines the information technologies services that must be developed through a portfolio of projects prioritized and aligned to the University of Cuenca strategies, all this through DHARMA methodology and a theoretical framework of the applicable definitions. The development of this methodology is associated to the organizational models of the environment and the approach to identify technological objectives in some University departments and the technological components that integrate the generic architecture of the system. This application is based on the collection and analysis of the requirements through interviews with various University units staff; those are selected based on Porter's five forces and the institution's value chain. Finally, a proposal is made for a new organizational structure for the Information and Communication Technologies Department, based on the analysis carried out at the University through the DHARMA method, in order that the structure responds to an adequate and efficient management of the identified projects