Desarrollo de un chatbot que ayude a responder a preguntas frecuentes referentes a becas en la Universidad Técnica Particular de Loja

Abstract

Abstract: The present title work arises from the initiative to have new tools or communication channels that resolve the doubts or concerns that users have about UTPL scholarships. For this reason, a chatbot was developed and implemented that is capable of simulating a conversation. It also involves cognitive computing to interpret the information provided by the user in natural language and thus respond in real time and efficiently. The agile XP methodology was used for the development of the chatbot, and for the implementation, the IBM Bluemix platform was used, which provides the services to connect with different web interfaces, particularly the Watson Conversation service to recognize the users' query and answer effectively. Also, acceptance, unit, and software quality tests were carried out using tools such as SonarQube, Mocha, and Qunit. Finally, the SUS (System Usability Scale) survey was applied to determine the acceptability level of the chatbot, obtaining, as a result, the score of 76/100, which means that it has a good acceptance.