Diseño de un modelo de gestión por procesos para la empresa de lácteos Viglac del cantónTambo, provincia de Cañar 2017

Abstract

The research work aims to design a process management model for the dairy company VIGLAC of Cantón El Tambo, Provinciadel Cañar.

The methodology applied to carry out the present work was through descriptive research using deductive and analytical methods, as well as through the technique of the survey information was collected, of which the main results were found: poor planning on the part of the different departmental heads, ignorance of functions on the part of some employees, lack of induction to the new employees and little knowledge in the processes that they must follow to carry out the different activities.

That is why we proceeded to conduct the strategic, operational and support processes, which consist of 22 processes, for which the different managers were identified who have to comply with the processes and the improvement plan