Análisis de la relación entre gestión de calidad, gestión del conocimiento e innovación en las pymes de industrias manufactureras de comercio de Guayaquil, análisis macro/ caso de estudio: Profrutas Cía. Ltda.

Abstract

The present research, focused on the analysis of the relationship between the quality management, Knowledge and innovation in SMES in the manufacturing and trade in the city of Guayaquil. To obtain the relevant information, a descriptive exploratory study, With regard to knowledge and innovation of a total of 180 companies, 30% corresponding to the manufacturing sector and 70% of the commercial sector. The management of the companies was satisfactory and in turn, the variables analyzed, are inherent to each other; is to say, the overall quality of the companies studied, In response to factors related to the management of products and processes, A system of knowledge and communication fluid, And a focus of innovation, Either way organizational or commercial. In particular, it was identified that there are companies that have shortcomings in certain variables of the study. Corresponding to the company Profrutas Ltda, it was identified that despite having strengths as to the quality, there are variables that must still be driven, to contribute to the development of the company.