Mejoramiento de la calidad en la prestación de los servicios odontológicos en la Unidad de Bienestar Estudiantil de la Universidad de Guayaquil

Abstract

The University of Guayaquil has the Student Welfare Unit, where health services are offered in medicine, dentistry, psychology; however, the quality of the dental services was not as desirable, becoming a problem that has been increasing, resulting in incomplete treatments, user dissatisfaction, desertion and absenteeism in preventive care. In view of this situation, an action research project is proposed, whose general objective was "To improve the quality of dental services in the Student Welfare Unit of the University of Guayaquil, through the implementation of the Manual of Standards and Procedures of Oral Health Care of the MSP, equipment and maintenance of dental offices and encourage oral health care in the student population. The results obtained were that 100% of the dental health team was trained on the Manual of Norms and Procedures of Oral Health Care, the dental offices were equipped, adequate and in operation 100% with which a considerable increase could be achieved of students who turn to attention.