Propuesta de implementación de un sistema de evaluación de desempeño de 360 grados en una industria de plástico flexible ubicada en la ciudad de Guayaquil, año 2017

Abstract

Plastigómez S.A. is a plastic industry located in the city of Guayaquil, specialized in manufacturing articles for the packaging of various products. The disagreement that exists with the current evaluation system and with the scant feedback received from the head offices, affect the working environment within the company. This research suggests the implementation of the 360-degree performance evaluation, being the same one of human resources tools that has transcended in the last years in order to measure the performance of the employees with diverse purposes, among others, the following: promotion, career plans, compensation and benefits management, identification of training needs, training plans. On the one hand, the description of the proposed evaluation system is presented; and on the other hand, the design of the questionnaires based on the generic competences required and the behaviors defined for each of them and the scores assigned to each one, with which results will be obtained that facilitate strategic decision making that contribute to the achievement of business goals.