Estrés laboral en cuidadores formales de una institución pública en la zona centro norte de la ciudad de Quito, durante el año 2017 - 2018

Abstract

The present investigation studied the labor stress in formal caregivers of a public institution located in the north central area of Quito, during the year 2017-2018, the general objective was to identify the prevalence of the burnout syndrome and its three dimensions (emotional exhaustion, depersonalization, low personal fulfillment). In the methodology it was used: exploratory method, quantitative, non-experimental, descriptive -transversal; a sample of 40 participants was taken, with the following research instruments: Ad-hoc Sociodemographic and Labor Questionnaire, Maslach Burnout Inventory, Load Interview for formal caregivers, Life satisfaction scale, General Health Questionnaire, Social Support Questionnaire, Inventory COPE-28 and Brief Resilience Scale. The results obtained from the prevalence of burnout syndrome in formal caregivers was that 67.5% of the study subjects are in the middle level, and 30% are in the high level of burnout. While, in the dimensions, 25% of the caregivers present a high level of emotional exhaustion, 15% a high level of depersonalization and 32.5% a low level of personal fulfillment. In the burnout results, 1 case is shown, which represents 2.5% of the sample.