Propuesta de mejora del proceso de planificación y control de la producción del servicio de atención médica del hospital de la Universidad Técnica Particular de Loja

Abstract

Health service management in Ecuador it is a necessity to avoid high congestion situations, to give efficient and quality services to the costumers of the health system. The following research shows and analyzes the rates of efficiency and utilization from the UTPL Hospital from January 2017 to June 2018 in the area of imaging. To get these rates it was calculated the theoretical capacity, the effective capacity and the real capacity in function of the four processes of the mentioned area that are: radiology, tomography, ultrasound and magnetic resonance. The need for an improvement proposal for the process of planning and control production in the imaging area comes from the need of the constant search to provide the patients a quality service and an efficient care. One of the main proposals that were made for the UTPL Hospital is to control the indicators of efficiency and utilization month by month to apply corrective measures when the values are less than the rates established by the organization.