Diagnóstico de la responsabilidad social según la norma ISO 26000 en la gestión de la empresa L´Occitane S.A Madrid- España, año 2018.

Abstract

Abstract:Social responsibility was diagnosed in the management of the company L´Occitane S.A Madrid - Spain based on the ISO 26000 standard that focuses on Corporate Social Responsibility (CSR). The main objective was to design an environmental improvement plan through the application of strategies and activities that will allow the future to improve the environmental sustainability of the production and marketing processes carried out by the company. The results were obtained by applying as an instrument a survey to a representative of the company, dealing with the seven fundamental subjects and their subjects contained in them. The results obtained indicate that the company currently has a high level of compliance with its CSR, but in spite of this, it requires an improvement plan that allows it to achieve the stated objectives in the short term. The work proposes several specific activities to be carried out in order to optimize the environmental management of the company, thus transforming it into a sustainable plan over time. In addition, the positive results have allowed the company to show itself as a reference to follow, due to the broad commitment it has with social responsibility in all its matters and mainly in the current initiatives that have allowed avoiding, reducing and mitigating the environmental impact they could cause.