Modelo para Mejora de Gestión por Procesos en Micro-Crédito, con Impacto Social en la COAC ANDALUCÍA LTDA. En Quito Año 2017

Abstract

Abstract:Through the development of titling work it is considered to carry out the design and implementation of continuous improvement through a process management model for microcredit in the Savings and Credit Cooperative Andalucía Cía. Ltda. , through which different sources of information were contrasted through analysis, where the current process map matrix could be observed, being able to visualize the interrelation of the different activities that are executed to generate value to the client by the company. Establishing a set of proposals for improvements that contribute to the partner`s welfare approach, seeking to achieve a social impact through procedures in the microcredit product, for which three elements were established: objective, responsible and flowchart, including other tools, to define the measurement with a table of indicators to analyze, measure and propose activities in the processes with quality standards in financial services, which manage to satisfy senior management, such as internal 8civil servants) and external clients (partners)