Comunicación e interacción entre chatbots de un área específica para dar solución a interrogantes planteadas en sitios ajenos al tema en contexto

Abstract

Abstract:The realization of this work focused on the development of a communication and interaction system between two chatbots for the customer service of the Pinta-Casa Warehouse of the Milagro canton, in order to help improve and automate the business activities. The processes that will be provided through the communication system were defined, the architecture design was carried out, this allowed the development of the system with all its components and tools previously analyzed for its implementation, in order to facilitate its use to the user. For the technological solution, the system development methodology was established, which is Scrum that allowed working in an orderly manner in each of the phases of the project. Also, through Scrum it allowed the implementation of the technological tools for the development of conversational agents, such as Janis, PHP and JSON API, in addition to the Chatfuel and Dialogflow platforms, which were used for the solution. This system will optimize customer service in the warehouse. The validation of the communication system was carried out with the help of the clients and in a manual way with the purpose of measure acceptance and functionality of the system. The results of the tests proved that the system is feasible for use and it will be helpful to improve the customer support process carried out in the Pinta-Casa warehouse.