Análisis y propuesta de prácticas de gestión de conocimiento en la fundación para el desarrollo empresarial y social-fedes 2020 - 2021

Abstract

Abstract: The objective of this research project is to propose a model of knowledge management practices in organizations, a case study at the Foundation for Business and Social Development (FEDES) in 2020 and 2021, the methodology is quantitative that allowed to give In response to a specific problem such as Knowledge Management practices in the foundation, the descriptive method was used. The results show that the knowledge management practices that are implemented and have results in the study organization are Coaching, internal and external Benchmarking, face-to-face and virtual forums; discussion lists and corporate education. The proposed model is based on the practices that are in process and planned, which are: Corporate education; Electronic Document Management; Best Practices and Knowledge Mapping. It is concluded that the foundation provides spaces for training, exchange of ideas and generation of new knowledge where collaborators create, share and disseminate knowledge.