Medición de la percepción, a través del indicador de calidad, de los beneficiarios del Programa Social Entrega de Raciones Alimenticias a Adultos Mayores, Personas con Capacidades Especiales y Personas en Pobreza Extrema del GAD Parroquial de Guarainag, durante el periodo administrativo 2016-2019

Abstract

Abstract: The presentresearch work aimed to evaluate the perception of the beneficiaries of the program "Delivery of food rations to elderly people, people with disabilities, and people in extreme poverty in Guarainag town." For this objective, descriptive research was carried out, using one of the main collection techniques, such as the survey, which was applied to a total of 73 beneficiaries among elderly people, people with disabilities, and people living in poverty who are distributed in the different communities of Guarainag town. The survey included three dimensions: accessibility, perception, and precision, which rate the quality of the service.The results concluded that most users of the program have a positive perception of the quality of the service received within the program, particularly in terms of ease of access to facilities, adequate infrastructure, and good treatment ofthe servers. On the other hand, the negative variables related to punctuality and means of transportation not available to the beneficiaries of the most distant communities, had less impact, making it necessary for the program executors to consider, in their budget planning, sources to adapt community facilities that were used as a collection and distribution center in the most strategic communities.