Nivel de satisfacción en la atención gineco-obstétrica de las usuarias que acuden para recibir atención en el trabajo de parto al Centro de Salud Tipo C Lasso, de la provincia de Cotopaxi durante el periodo enero a diciembre 2020

Abstract

Abstract: The Lasso Type C Health Center attends eutocic deliveries (normal without complications) in two modalities: deliveries in gynecological position (MSc. Dr. Miguel Lugones Botell) and in free position or intercultural (Mariela G. Macías Intriago), for this it has with a labor and recovery unit (LUPR); the satisfaction of the users who come to this service is paramount (Gabriel José Suárez Lima) to create future improvement plans, achieving positive satisfaction and checking with the objectives of the Comprehensive Health Care Model (MSP, 2012) Materials and methods: A cross-sectional, observational, descriptive investigation was carried out from January to December 2020. Results: The perception of the aspects: tangible (87.5%), reliability (73.4%) and waiting times (43.8%), are found to be satisfactory, on the contrary: resolution of disagreements (68.8%), information provided (68.8%) and agility in procedures (53.1%) are classified as unsatisfactory. Conclusions: There is evidence of lack of dissemination and ignorance of the existence of the UTPR service.