Análisis de la calidad de atención en el servicio de odontología en el centro de salud Capelo, de la provincia de Pichincha

Abstract

Abstract: The purpose of this degree work is to evaluate the quality of care in the Dentistry service at the Capelo Health Center, in the Province of Pichincha, in order to determine and assess the degree of satisfaction of the users served, analyzing the satisfaction the client's. The methodology is quantitative where a descriptive and cross-sectional study is evidenced, the survey was used as an evaluation technique and the PRAS was used as an instrument, to obtain quality standards, it is a questionnaire to perceive the degree of satisfaction and quality of the clients. , with the sample of 1000 patients. The tabulation was carried out in an Excel sheet and for the statistical results it was passed to the SPSS program, the results were validated with three teachers, one from the Universidad Particular de Loja and two from the Universidad Central del Ecuador, a high degree was obtained. of significance with the Aiken V test. In conclusion, it was observed that the satisfaction that patients have is good, this study managed to provide quality care to patients who come, and the concepts of quality can be put into practice to serve as a model for the MSP Establishments.